Aliisa Palanne

Presentation

I am currently working on our customer research programme. I also participate in research work done on the experiences of persons with disabilities as customers of social services provided by Kela and the municipalities, the customer relations of care allowance recipients who are over 75 years old and receiving guarantee pensions, and the results of the 2023 Social Barometer, among other things.

Expertise

• social psychology
• quantitative research
• customer research

Ongoing research projects

• Use of Benefits Among Individuals Older Than 75 Who Receive Guarantee Pension and Care Allowance for Pensioners in the Context of the Health Insurance Benefit System

Previous projects

• People With Disabilities and Their Experiences as Customers of Municipal Social Services and Kela
• Social Barometer 2023